Privacy Policy

Effective Date: April 1, 2026
Last Updated: April 1, 2026
Simply iKonyk Solutions Inc. (“iKonyk Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under Alberta’s *Personal Information Protection Act* (PIPA) and Canada’s *Personal Information Protection and Electronic Documents Act* (PIPEDA).
By using our website at ikonyk.ca or engaging our services, you consent to the practices described in this policy.

1. Privacy Officer

Our Privacy Officer is responsible for ensuring compliance with this policy and applicable privacy laws. You may direct any privacy-related questions or requests to:
Privacy Officer
Simply iKonyk Solutions Inc.
#231 370, 5222 130 Avenue SE
Calgary, AB T2Z 0G4
Email: info@ikonyk.ca
Phone: (403) 775-0500

2. Information We Collect

Information You Provide Directly

  • Contact form submissions: Your name, email address, phone number, and any details you include in your message. Our contact form is provided by OpnForm, a third-party service.
  • Booking requests: Your name, email address, and scheduling preferences when you book a call through TidyCal, a third-party scheduling service.
  • Service delivery: When you engage us for IT services, we may collect business contact information, system access credentials, and technical information about your devices and network as necessary to deliver the service.

    • Information Collected Automatically

  • Server logs: Our web hosting provider records standard server logs including IP addresses, browser type, referring pages, and timestamps. These logs are used for security monitoring and are not linked to your identity.
  • Caching: We use WP Super Cache to improve site performance. This is a server-side caching system and does not place tracking cookies on your device.

    • Information We Do Not Collect

  • We do not use Google Analytics or any third-party analytics tracking.
  • We do not place advertising or tracking cookies on your device.
  • We do not collect payment information through our website.

    • 3. How We Use Your Information

    We collect and use personal information only for the following purposes:

  • To respond to your inquiries submitted through our contact form or booking system
  • To deliver IT services you have requested or contracted
  • To communicate with you about your service requests, appointments, or account
  • To maintain our website and ensure its security and proper functioning
  • To comply with legal obligations as required by applicable law

    • We do not use your personal information for automated decision-making or profiling.

    4. Consent

    Under PIPA, we rely on the following forms of consent:

  • Express consent: We obtain your express consent when you submit a contact form, book a call, or provide information to engage our services.
  • Implied consent: Where you voluntarily provide information in the course of a business relationship, consent may be implied for purposes that are reasonably connected to that relationship.

    • You may withdraw your consent at any time by contacting our Privacy Officer. Withdrawal of consent may limit our ability to provide certain services.

    5. Sharing and Disclosure

    We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service providers: We use third-party tools to operate our website and business, including OpnForm (contact forms), TidyCal (scheduling), and WP Mail SMTP (email delivery). These providers process data on our behalf and are bound by their own privacy policies.
  • Legal requirements: We may disclose information if required to do so by law, regulation, court order, or other legal process.
  • Business transfer: In the event of a sale, merger, or reorganization of our business, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

    • We do not transfer personal information outside of Canada except where our third-party service providers may process data on servers located in other jurisdictions. In such cases, information may be subject to the laws of those jurisdictions.

    6. Data Retention

    We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

  • Contact form submissions and booking data: Retained for up to 2 years after your last communication with us, then securely deleted.
  • Service delivery records: Retained for the duration of the service relationship and up to 7 years afterward for legal and tax compliance purposes.
  • Server logs: Retained for up to 90 days.

    • 7. Security

    We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encrypted connections (HTTPS/TLS) for all website traffic
  • Restricted access to personal information on a need-to-know basis
  • Regular software updates and security monitoring

    • No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

    8. Your Rights

    Under PIPA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate or incomplete information
  • Withdraw consent for the collection, use, or disclosure of your information
  • File a complaint with our Privacy Officer or with the Office of the Information and Privacy Commissioner of Alberta (OIPC)

    • To exercise any of these rights, contact our Privacy Officer at info@ikonyk.ca. We will respond to your request within 30 days, as required by PIPA.
    Office of the Information and Privacy Commissioner of Alberta
    Phone: 780-422-6860
    Toll-free: 1-888-878-4044
    Website: www.oipc.ab.ca

    9. Third-Party Links

    Our website may contain links to third-party websites or services (such as TidyCal, social media platforms, or external resources). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

    10. Children’s Privacy

    Our website and services are directed at businesses and adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

    12. Contact Us

    If you have any questions about this Privacy Policy or our handling of your personal information, please contact us:
    Simply iKonyk Solutions Inc.
    #231 370, 5222 130 Avenue SE
    Calgary, AB T2Z 0G4
    Email: info@ikonyk.ca
    Phone: (403) 775-0500