Before You Call an IT Company, Try This
Internet down, printer jammed, Wi-Fi acting up, or your computer crawling? Most of these have a boring, five-minute fix. Here’s where to start.
Book a Free CallYou Don’t Always Need to Call Someone
Most of the calls we get start the same way: “I don’t know what’s wrong, I just know it’s not working.” Half the time, the fix takes five minutes — a cable that worked itself loose, a print queue that needs clearing, a router that needs a reboot. The other half, it’s something that genuinely needs to be looked at by IT professionals like us.
We put together the same checklists we walk clients through over the phone, so you can try them yourself first. If it works, you’ve saved yourself the wait. If it doesn’t, you’ll already know what we’re going to ask — and we can skip straight to fixing it.
Start With Your Problem
Internet Is Down
Before you call your ISP, run through this checklist — about half the time, the problem is inside your building, not outside it.
Printer Won’t Print
Before you declare it dead and order a new one, work through this checklist. Most printer problems have a boring, fixable cause.
Wi-Fi Seems Fine, But Something’s Wrong
Slow connections, dropped calls, devices that won’t talk to each other — it’s easy to blame the Wi-Fi. The real problem can be somewhere else.
Computer Is Slow
Seven things to check yourself before calling IT — from quick wins to the signs it’s actually time for a replacement.
When It Keeps Coming Back
Some problems don’t stay fixed no matter how many times you reboot the router or clear the print queue. That’s usually a sign of something underneath — aging hardware, a network that’s outgrown its setup, or a business that’s outgrown handling IT one fire at a time.
That’s where managed IT earns its keep: instead of fixing the same problem every few weeks, we find out why it keeps happening and fix that instead.