Real situations from our client work — anonymized, but exactly as they happened. The calls we get, what caused them, and what could have prevented them.
A client called us on a Monday morning: nothing in the office worked. Not “the internet’s slow” — nothing. No network, half the desk phones were off, one workstation was stuck on a boot screen that never finished loading. A storm came through Saturday night, and by the time anyone was back in the building, … Read more
Onboarding a new client starts with a question, not a technical task: what do you have? Which computers, which logins, which vendor accounts, who has admin rights to what. More often than our team would like, no one has an answer. Not because the business is careless — because their previous IT company never handed … Read more
A customer call started with a hardware quote. “It seems our server’s at end of life. I’ve got a quote on my desk for two new ones — hardware, licences, data migration, it’s more than ten thousand dollars. Can you take a look before I sign it?” This is a twelve-person professional office. There’s an … Read more
The call came in on a Tuesday morning. Bit of a frantic energy to it. “Paul, I think we’ve been hacked. There’s a message on the screen and it won’t go away. It says to call Microsoft.” I asked her to read me exactly what the message said. She read it out. Large red screen, … Read more