Real situations from our client work — anonymized, but exactly as they happened. The calls we get, what caused them, and what could have prevented them.
A customer call started with a hardware quote. “It seems our server’s at end of life. I’ve got a quote on my desk for two new ones — hardware, licences, data migration, it’s more than ten thousand dollars. Can you take a look before I sign it?” This is a twelve-person professional office. There’s an … Read more
The call came in on a Tuesday morning. Bit of a frantic energy to it. “Paul, I think we’ve been hacked. There’s a message on the screen and it won’t go away. It says to call Microsoft.” I asked her to read me exactly what the message said. She read it out. Large red screen, … Read more